The hospitality and tourism industries are inextricably linked, but what exactly is their relationship and just how does one impact the other?

When we refer to tourism, we are of course referring to tourists; people who visit a place for their own pleasure and interest, rather than, say, for business.

Ah, the negative review; the bane of any hospitality venue’s existence. For an industry almost entirely based on its customer service, a single bad experience can resonate with the many, resulting in potentially lasting consequences for the venue in question.

From man’s best friend to one of the family, pets have become more than just a faithful companion - they are an integral part of many people’s lives.

More and more people now plan their lives – including their travel and leisure activities – around their pets, so being pet-friendly can bring huge benefits to many companies and organisations.